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FAQ

Please ensure you have read and agreed to our Policy and Agreement sections found on the footer of our website https://allstarbids.com before using our services

How to Sell on AllStarBids Getting Started

CHECK OUT OUR SELLER’S GUIDE “HOW TO” VIDEO ON YOUTUBE!

After signing into your AllStarBids account, navigate to the Auctions section of the website.
From there, you can:
● View upcoming auctions and their information
● View lots within the auction
● Register for an auction (which allows you to both bid or sell one or multiple items)
You must select the checkboxes to accept the Terms & Conditions and ensure your personal information is up to date. This is important to ensure both your shipping information and credit card information are correct. Once completed, click Register to gain access to the auction.
To create a listing, click the Sell button.

CREATING YOUR LISTING

Note: In due time, bulk uploading of items via MS Excel .csv file will be available.

• Reference (Optional): This is a private reference for your own personal use, for tracking purposes. This information will not be visible to buyers.
 ○ Example: “Box 2 – Item 5”

• Title: The main item description, ensure it includes the most important basic information about your item lot listing with good keywords.
 ○ Example: “1999 Pokémon Charizard Holo PSA 8”

• Subtitle (Optional): Extra room to add a few extra details or specifics about your item, to differentiate it from other similar items in the auction.
 ○ Example: “1st Edition • Professionally Graded”

• Description: The main text body/area of your item description that will appear during the auction. Please include as much information and detail as possible to provide bidders with a clear and honest description of your item.

• Category: Select the main category for your lot item for sale. Please ensure you select the most appropriate category for proper indexing and bidder searches.

• Era: Select the era or period most relevant to your item.

• Video URL (Optional): Post a YouTube video link showing your item. Please ensure it is appropriate for the item being sold and matches the exact item being shipped to the winning bidder.

To copy a YouTube link:

  1. Open the video on YouTube
  2. Click Share
  3. Copy the provided URL
  4. Click the “Share” button under the video

• Country: Select the country the item is being sold/shipped from.

• Tax: Choose the correct tax-related selection depending on your seller type and location.

• Shipping: Select where you want to ship your item.
 ○ domestic only
 ○ domestic and North America
 ○ domestic and International

• Shipping Information: Enter all shipping options, estimated costs, and any additional international shipping details for potential bidders.

Reserve Price: Enter your reserve price here. This is the confidential minimum amount you are willing to accept for your item. If bidding does not reach the reserve price, the item will not sell.

Starting Bid: The price where bidding will begin. Enter the price at which you want your lot item to start at. AllStarBids has a $10 USD minimum value starting price point.

Buy It Now (Optional): The Buy It Now option allows buyers to instantly purchase the item at a fixed price while the auction is still active. Your item will still remain part of the auction and continue accepting bids unless the Buy It Now option is used. Once bidding reaches the Buy It Now value, the Buy It Now option will automatically disappear and the auction will continue normally. If a winning bidder (buyer) uses this option, you will both be sent a settlement invoice right away to complete the transaction outside of AllStarBids.

Tax Rule: This is a single selection that must be selected by any/all sellers, for any auction.

UPLOADING IMAGES

You may drag and drop or click “Browse Files” to upload your images to this section. Any/all lot items should have at least 1 (ONE) good, clear, real, well lit and in focus photo showing the item in full. It is highly recommended you include MORE than 1 (ONE) photo of your lot item, as this helps potential bidders review your item and improves bids on your lot item.

Please review our “How to Sell” section of our website to understand image terms for auction lot items. Any poor, improper or inappropriate photos will be removed and the user advised to update them before the auction goes live.

Once you have uploaded all your lot item photos, click “Continue”.

Click “Save” and your auction listing is complete and will be reviewed before the auction goes live. AllStarBids admin will contact you ASAP if any changes need to be made before the auction begins. Please ensure you comply with any/all necessary changes or you risk not being listed for the upcoming auction.

Preparing for an Auction

Remember – once you have uploaded your items to your “seller portal” dashboard, make sure you choose an upcoming auction to post (publish) them into. You can manually check/uncheck items you wish to include in any auction. Buyers will only see the items you’ve chosen to list within that specific auction.

Before an Auction Opens

AllStarBids.com will review listings so please ensure all rules are followed

Selected items appear as preview lots for buyers to review (the amount of preview days are TBD)

Ensure your listings are complete and accurate (please review our various user policies and agreements before using our platform)

During an Auction

Your selected items remain active for bidding through the full auction period, per the posted date range and auction time, until close

Items cannot be removed once the auction has started

If Your Item Does Not Sell

You may:

• Remove the item from future auctions but keep it in your inventory, or remove it from your inventory entirely, or
• Keep the item in your inventory and repost the item for the next auction event

If Your Item Does Sell

Please review our Settlement Agreement to understand how ASB’s marketplace operations commission portion works (ie. “deposit”), in addition to our split-settlement model payment structure.

A settlement invoice is sent to both you (the seller) and the winning bidder (the buyer)

AllStarBids.com suggested transaction completion timing is as follows: The winning bidder (buyer) should pay within 72 hours of auction completion, via verified online payment merchants to the seller
(Payment timing may be adjusted per agreed-upon terms of the winning bidder and selling party)

Following payment completion to you, the seller, your suggested ship-to winning bidder turn-around time is within 72 hours of payment
(Ship-to timing can be adjusted per agreed-upon terms of the winning bidder and selling party)

It is highly recommended that sellers ship via methods where there is a tracking# and take photos of their item as it is packed/shipped before.

Seller must provide tracking information to the buyer, per agreed upon shipping terms and carrier selection

Leave feedback for the buyer

Fees

AllStarBids charges a minimal seller’s fee of 9.5% once an auction has completed, for further details please review our Settlement Agreement.

The seller’s fee % is deducted before the final remaining balance settlement amount is paid to the seller, from the winning bidder.

No sale = no fee!

There are no listing or buyer’s fees!

How to Bid on AllStarBids

Getting Started

Create a free account on AllStarBids.com (ASB) – Please review and agree to ASB’s various user policies and agreements before using our platform

Follow our social media channels for auction announcements and previews or visit our website for updates

Check your email regularly after signing up for auction alerts, lot preview dates and live bidding dates and times!

CLICK HERE TO REVIEW OUR ONLINE BIDDER’S DOCUMENTATION “HOW TO” GUIDE

Before Bidding on an Auction Lot

Review upcoming auction notices via e-mail and/or mobile device notifications, preview lots for sale

Browse seller lots before the auction opens, save your favorites pre-auction!

Note the auction start and closing date/time

Note the estimated shipping cost price(s) and ship-to locations listed by the seller per lot, as your final winning bid price may incur extra shipping fees (unless otherwise stated by the seller’s auction, ie. “shipping included”)

Bidding & Winning an Auction

Place bids during the active auction date and time range

You may bid on any eligible open lot

Highest bid at the official closing time wins the auction

If you are not comfortable with bidding on international auction lots (sellers from outside your home country), you can choose to view and bid on auctions/sellers listed within your own country (this will save you on possible extra duties and fees)

There are no buyer fees!

After You Win an Auction

Please review our Settlement Agreement to understand how ASB’s marketplace operations commission portion works (ie. “deposit”), in addition to our split-settlement model payment structure.

A settlment invoice agreement is sent to both you (the winning bidder) and the selling party

If you do not pay for an item you will risk being banned from the platform

AllStarBids’ suggested transaction completion timing is for the winning bidder (buyer) to pay within 72 hours of auction completion, via verified online payment merchants to the seller
(Note – Payment timing can be adjusted per agreed-upon terms of the winning bidder and selling party)

Payment is made directly to the seller through verified online payment merchants per the sellers options
(Note – Some sellers will have shipping options/methods others will not, AllStarBids.com has no say regarding seller shipment company selection or assisting with delayed or missing shipments)

Shipping arrangements are completed directly with the seller

Winning bidder (buyers) are responsible for any customs, duty, brokerage fees or tariff charges due at time of product arrival

Leave feedback for the seller

Important

AllStarBids.com does not process buyer payments, payments are handled directly with and to the selling party

AllStarBids.com does not handle shipping, tracking, delivery, nor any customs/duty/brokerage/tariff fees or issues arising from your item delivery

 

*Important Notes

Please review our Policies and User Agreement documentation before using this platform

e-mail support@allstarbids.com if you spot any red flags within item listings or for any website technical issues

AllStarBids.com is not involved in payment processing of the winning item nor shipping of the winning item, payment and shipping occur directly between the winning bidder (buyer) and the selling party

After auction completion both the winner bidder (buyer) and seller must complete the transaction and shipping per the settlement invoice/agreement details, as AllStarBids does not have any involvement post auction completion

Feedback is very important on AllStarBids (allstarbids.com), it is highly recommended that:

  • A seller leaves positive, neutral or negative feedback for winning bidders (buyers) once they have completed payment

  • A winning bidder (buyer) leaves positive, neutral or negative feedback for a seller once they have received their item

All dispute resolutions must be handled directly between the winning bidder (buyer) and the selling party (unless circumstances arise per the policy and user agreement documentation for AllStarBids involvement)

Self “shill bidding” is not allowed and will be monitored and handled in accordance with our policy, terms and conditions and user agreement documents

Any knowingly improper usage of this platform will result in an IP ban

AllStarBids does its best to review IP addresses for first time and repeat offenders of scams or fraudulent items, but cannot guarantee a 100% success rate

AllStarBids does its best to review all auction lots and ensure legitimacy across the platform, but cannot guarantee a 100% success rate

Any loss or damage due to shipping is not the responsibility of AllStarBids, any claims for such issues must be made by the winning bidder (buyer) and/or seller directly to the shipping carrier that was utilized

Off platform transactions outside of initial auction bid and close (regardless of an auction win or not) should be avoided

Be wary of any sellers with low feedback scores/reviews and “too good to be true” auctions (including both reserve and no reserve auctions), do not bid on items you feel are a risk where you may lose money

Unfair chargebacks by winning bidders (buyers) after receiving a known good auction item will be monitored and handled in accordance with ASB policy, user agreements and terms & conditions

“COLES NOTES” – As a buyer:

  • Check seller feedback and history before bidding, especially on high value items listed for auction. Ensure you have reviewed the lot item in detail, the seller shipping costs (if any) and/or total bid amount expected and any restrictions before bidding. Bid retraction is possible but limited as per AllStarBids policy. Once you have won an item at auction, you must pay for the item remaining balance within 72 hours from auction completion date and time. In addition, verify any/all tracking information provided by the seller once they have shipped the item.

“COLES NOTES” – As a seller:

  • Ensure you have your auction item as per auction completion, it is high recommended you DO NOT sell the item off-platform once the auction has begun nor the auction has completed. Ensure you have the item ready for shipping within 72 hours of payment being received, ship in good order and packed well to ensure no damage to the item. It is highly recommended the seller keeps all records/proof/receipts of having shipped the item(s). This includes such details as item information/specifications, photos, proof of authenticity and shipping information until the item shipment has been confirmed as “delivered” to the winning bidder per the chosen shipping carrier.

Have fun!