FAQ
*Please ensure you have read, understood and agreed to our all of our Policy and Agreement sections before using our services.
How to Sell on AllStarBids
CHECK OUT OUR SELLER’S GUIDE “HOW TO” VIDEO ON YOUTUBE!
After signing into your AllStarBids account, navigate to the Auctions section of the website.
From there, you can:
● View upcoming auctions and their information
● View lots within the auction
● Register for an auction (which allows you to both bid or sell one or multiple items)
You must select the checkboxes to accept the Terms & Conditions and ensure your personal information is up to date. This is important to ensure both your shipping information and credit card information are correct. Once completed, click Register to gain access to the auction.
To create a listing, click the Sell button.
How to Bid on AllStarBids
Getting Started
Create a free account on AllStarBids.com (ASB) where you must review and agree to ASB’s various user policies and agreements before using our platform
Follow our social media channels for auction announcements and previews or visit our website for updates
Check your email regularly after signing up for auction alerts, lot preview dates and live bidding dates and times!
CLICK HERE TO REVIEW OUR ONLINE BIDDER’S DOCUMENTATION “HOW TO” GUIDE
Before Bidding on an Auction Lot
Review upcoming auction notices via e-mail and/or mobile device notifications, preview lots for sale
Browse seller lots before the auction opens, save your favorites pre-auction!
Note the auction start and closing date/time
Note the estimated shipping cost price(s) and ship-to locations listed by the seller per lot, as your final winning bid price may incur extra shipping fees (unless otherwise stated by the seller’s auction, ie. “shipping included”)
Bidding & Winning an Auction
Place bids during the active auction date and time range
You may bid on any eligible open lot
Highest bid at the official closing time wins the auction
If you are not comfortable with bidding on international auction lots (sellers from outside your home country), you can choose to view and bid on auctions/sellers listed within your own country (this will save you on possible extra duties and fees)
There are no buyer fees!
After You Win an Auction
Please review our Settlement Agreement to understand how ASB’s marketplace operations commission portion works (ie. “deposit”), in addition to our split-settlement model payment structure.
A settlment invoice agreement is sent to both you (the winning bidder) and the selling party
If you do not pay for an item you will risk being banned from the platform
AllStarBids’ suggested transaction completion timing is for the winning bidder (buyer) to pay within 72 hours of auction completion, via verified online payment merchants to the seller
(Note – Payment timing can be adjusted per agreed-upon terms of the winning bidder and selling party)
Payment is made directly to the seller through verified online payment merchants per the sellers options
(Note – Some sellers will have shipping options/methods others will not, AllStarBids.com has no say regarding seller shipment company selection or assisting with delayed or missing shipments)
Shipping arrangements are completed directly with the seller
Winning bidder (buyers) are responsible for any customs, duty, brokerage fees or tariff charges due at time of product arrival
Leave feedback for the seller by clicking the link in the feedback e-mail you received post auction. This will take you to your account login where you will have the option to leave up to a 5-star feedback rating. Feedback means a lot to our users to ensure a trusted buy/sell platform, so please ensure accuracy and honesty.
Important
AllStarBids.com does not process buyer payments, payments are handled directly with and to the selling party
AllStarBids.com does not handle shipping, tracking, delivery, nor any customs/duty/brokerage/tariff fees or issues arising from your item delivery
*Important Notes
Please review our Policies and User Agreement documentation before using this platform
e-mail support@allstarbids.com if you spot any red flags within item listings or for any website technical issues
AllStarBids.com is not involved in payment processing of the winning item nor shipping of the winning item, payment and shipping occur directly between the winning bidder (buyer) and the selling party
After auction completion both the winner bidder (buyer) and seller must complete the transaction and shipping per the settlement invoice/agreement details, as AllStarBids does not have any involvement post auction completion
Feedback is very important on AllStarBids (allstarbids.com), it is highly recommended that:
A seller leaves positive, neutral or negative feedback for winning bidders (buyers) once they have completed payment
A winning bidder (buyer) leaves positive, neutral or negative feedback for a seller once they have received their item
All dispute resolutions must be handled directly between the winning bidder (buyer) and the selling party (unless circumstances arise per the policy and user agreement documentation for AllStarBids involvement)
Self “shill bidding” is not allowed and will be monitored and handled in accordance with our policy, terms and conditions and user agreement documents
Any knowingly improper usage of this platform will result in an IP ban
AllStarBids does its best to review IP addresses for first time and repeat offenders of scams or fraudulent items, but cannot guarantee a 100% success rate
AllStarBids does its best to review all auction lots and ensure legitimacy across the platform, but cannot guarantee a 100% success rate
Any loss or damage due to shipping is not the responsibility of AllStarBids, any claims for such issues must be made by the winning bidder (buyer) and/or seller directly to the shipping carrier that was utilized
Off platform transactions outside of initial auction bid and close (regardless of an auction win or not) should be avoided
Be wary of any sellers with low feedback scores/reviews and “too good to be true” auctions (including both reserve and no reserve auctions), do not bid on items you feel are a risk where you may lose money
Unfair chargebacks by winning bidders (buyers) after receiving a known good auction item will be monitored and handled in accordance with ASB policy, user agreements and terms & conditions
“COLES NOTES” – As a buyer:
Check seller feedback and history before bidding, especially on high value items listed for auction. Ensure you have reviewed the lot item in detail, the seller shipping costs (if any) and/or total bid amount expected and any restrictions before bidding. Bid retraction is possible but limited as per AllStarBids policy. Once you have won an item at auction, you must pay for the item remaining balance within 72 hours from auction completion date and time. In addition, verify any/all tracking information provided by the seller once they have shipped the item.
“COLES NOTES” – As a seller:
Ensure you have your auction item as per auction completion, it is high recommended you DO NOT sell the item off-platform once the auction has begun nor the auction has completed. Ensure you have the item ready for shipping within 72 hours of payment being received, ship in good order and packed well to ensure no damage to the item. It is highly recommended the seller keeps all records/proof/receipts of having shipped the item(s). This includes such details as item information/specifications, photos, proof of authenticity and shipping information until the item shipment has been confirmed as “delivered” to the winning bidder per the chosen shipping carrier.
Have fun!
*IMPORTANT – Please read and agree to all AllStarBids policies, agreements and terms before using the platform. By creating an account, registering for an auction, bidding or listing an item, you acknowledge that you have reviewed and accepted these terms. AllStarBids is an auction marketplace only and does not process payments except for the seller fee (buyer deposit) of the completed auction item. AllStarBids does not ship items nor has any means to assist with untracked, misplaced, stolen or damaged goods. Disputes are handled directly between buyer and seller except where platform policies apply. Shill bidding, fraud, abusive chargebacks and misuse of the platform may result in suspension or permanent account bans. Both buyers and sellers should keep ALL records, tracking numbers and photographs until delivery is confirmed and feedback provided and avoid off-platform transactions.
BUYING ON ALLSTARBIDS
Step 3 – Agree to our Terms and Conditions by checking both boxes and that your account information is up to date, then click “Register” (you will have to complete this step only once every 30 days)
SELLING ON ALLSTARBIDS
Complete in 4 quick and easy steps! Create a FREE account, sign in and navigate to the upper right hand portion of the screen. Here you will find your User Portal which includes your Profile information, Seller Portal and inventory management.
While in your User Portal, review your Profile and ensure your contact, shipping and payment information is accurate and accept the Terms and Conditions before selling.
Please also review the following links:
Step 1 – Once signed in, navigate to the upper right hand portion of the screen, and then click on the purple “character” profile symbol to enter your secure User Portal.
Step 2 – The drop down menu will appear, click on Seller Portal
Step 3 – You are now inside your Seller Portal, head to the top right portion of the screen and click on the “+” symbol to add a new lot item. In addition, here you will see any current lot items you have already added into your inventory. These items can be sorted with the “Filter” button located next to the “Add Lot” button.
Step 4 – This will bring you to the following Add Lot screen. Here you can begin entering the details of your lot item. See our user guide below for more detailed information regarding posting your item.
CREATING YOUR LISTING
Below is a video and text-based user guide explaining each section of our lot item posting procedure.
• Reference (Optional): This is a private reference for your own personal use, for tracking purposes. This information will not be visible to buyers.
○ Example: “Box 2 – Item 5”
• Title: The main item description; ensure it includes the most important basic information about your item lot listing with good keywords.
○ Example: “1999 Pokémon Charizard Holo PSA 8”
• Subtitle (Optional): Extra room to add a few extra details or specifics about your item, to differentiate it from other similar items in the auction.
○ Example: “1st Edition • Professionally Graded”
• Description: The main text body/area of your item description that will appear during the auction. Please include as much information and detail as possible to provide bidders with a clear and honest description of your item.
• Category: Select the main category for your lot item for sale. Please ensure you select the most appropriate category for proper indexing and bidder searches.
• Era: Select the era or period most relevant to your item.
• Auction Length: Set the amount of time in days you wish your auction to run for (this can be changed while your auction is live).
• Video URL (Optional): Post a YouTube video link showing your item. Please ensure it is appropriate for the item being sold and matches the exact item being shipped to the winning bidder.
To copy a YouTube link:
1. Open the video on YouTube
2. Click Share
3. Copy the provided URL
4. Click the “Share” button under the video
• Country: Select the country the item is being sold/shipped from.
• Tax: Choose the correct tax-related selection depending on your seller type and location.
• Shipping: Select where you want to ship your item. Selecting “domestic only” will only allow buyers from your same home country to view and bid on/buy your item(s); therefore, you only sell and ship within your own country. Selecting the other options will allow buyers from your home country, North America, and/or worldwide to bid on/buy your item(s). It is recommended that sellers be up-front and transparent about shipping costs when posting their item(s) for sale. You may mention in your auction sale that shipping costs may vary depending on the winning bidder/buyers location, and will be quoted post-auction.
○ domestic only
○ domestic and North America
○ domestic and International
• Shipping Information: Enter all shipping options, estimated costs, and any additional international shipping details for potential bidders.
• Reserve Price: Enter your reserve price here. This is the confidential minimum amount you are willing to accept for your item. If bidding does not reach the reserve price, the item will not sell.
• Starting Bid: The price where bidding will begin. Enter the price at which you want your lot item to start. AllStarBids has a $10 USD minimum value starting price point.
• Buy It Now (Optional): The Buy It Now option allows buyers to instantly purchase the item at a fixed price while the auction is still active. Your item will still remain part of the auction and continue accepting bids unless the Buy It Now option is used. Once bidding reaches the Buy It Now value, the Buy It Now option will automatically disappear, and the auction will continue normally. If a winning bidder (buyer) uses this option, you will both be sent a settlement invoice right away to complete the transaction outside of AllStarBids.
• Tax Rule: This is a single selection that must be selected by any/all sellers, for any auction.
• Uploading Images: You may drag and drop or click “Browse Files” to upload your images. Upload at least one (1) clear, well-lit photo of the entire item. Multiple photos are strongly recommended, especially close-up photos to show improved details of the item (if required). Poor-quality, improper, or inappropriate images may require correction before approval. Review our “How to Sell” section to understand image terms for the auction lot item(s). Once you have uploaded all photos, click “Continue”. Then click “Save,” and your auction listing will be reviewed before going live. AllStarBids will contact you if any changes need to be made.
• Uploading Documents: You may upload any type of documentation here related to your lot item for sale, for instance a certification document or certificate of authenticity.
• Scheduling: You may schedule your auction to begin and end at any time. You do have the option to change the end date and time of your auction after listing. Once you have listed any item, you may not cancel the listing. Please e-mail support@allstarbids.com for any extenuating circumstances.
AFTER A SUCCESSFUL SALE
Please review our Settlement Agreement to understand how ASB’s marketplace operations commission portion works (ie., “deposit”), in addition to our split-settlement model payment structure. Upon auction completion and successful deposit has been taken, a settlement agreement is issued to both parties. Buyers must pay within 72 hours unless otherwise agreed upon. Sellers must ship within 72 hours of payment using tracked shipping and provide tracking information.
Below is a sample screen displaying the Settlements section that both the buyer and seller will see in their respective User Portals. Users will find details regarding current and completed transactions, in addition to having the ability to download a copy of the Settlement Statement itself.
Also shown is the “ASB REP” feedback that you have given the transaction, given to your buy/sell interaction with the other party.
SELLER FEES
A 9.5% seller fee applies only after a successful sale (billed to the buyer, taken from the final hammer sale price of the item as a deposit). There are no listing fees, no buyer fees and relisting is free.
PAYMENT & SHIPPING
After AllStarBids has successfully collected the deposit, the remaining balance due payment is made directly to the seller using the seller’s approved payment methods. Shipping arrangements are made directly with the seller, as per their auction terms. Buyers are responsible for applicable customs, duties, brokerage fees and taxes.
FEEDBACK
Feedback is VERY important on AllStarBids as it ensure a transparent and trusting buyer/seller community. After each completed transaction and completed shipment of the item, the buyer will received an e-mail every 5 days for up to 15 days to confirm receipt of the item. Once the buyer has confirmed they have received the item in good order, both buyer and seller are encouraged to leave honest feedback to help build a trusted marketplace. This will increase both parties “ASB REP” star score.
BUYER CHECKLIST
• Review seller feedback.
• Read the entire listing.
• Understand shipping costs before bidding.
• Pay within 72 hours.
• Confirm tracking information after shipment.
• Confirm receipt of the item.
• Leave accurate feedback once you have received the feedback e-mail.
SELLER CHECKLIST
• Describe items honestly and correctly.
• Upload quality photos.
• Set your auction and/or Buy It Now price.
• Set your auction timing
• Package items securely.
• Ship within 72 hours of payment where possible.
• Provide tracking details.
• Retain shipping records until delivery is complete.
• Leave accurate feedback once you have received the feedback e-mail.