1. Introduction and Scope of Agreement

The present User Agreement (“Agreement”) establishes the general terms, conditions, rights, and obligations applicable to all individuals and entities (“Users,” “you,” or “your”) who access, register on, or make use of the AllStarBids website, located at allstarbids.com (“AllStarBids,” the “Platform,” or the “Site”), including all related tools, features, applications, and services (collectively, the “Services”). AllStarBids is owned and operated from the Province of Ontario, Canada.

By creating an account, accessing any page of the Site, placing a bid, listing an item for sale, or otherwise interacting with any component of the Services, you represent and warrant that you have read this Agreement in its entirety, that you understand every provision contained herein, and that you voluntarily agree to be bound by its terms. Should you disagree with any portion of this Agreement, your sole remedy is to immediately cease all use of the Platform and terminate your account.

Where applicable, this Agreement incorporates by reference and must be read in conjunction with the following supplementary documents, each of which forms an integral part of the contractual relationship between you and AllStarBids:

Terms of Service: Overarching rules governing Platform usage, liability, dispute resolution, and governing law.
Buyer Agreement: Specific obligations, warranties, and responsibilities of Users participating as Buyers.
Seller Agreement: Specific obligations, warranties, and responsibilities of Users participating as Sellers.
Settlement Agreement and Policy: The 9.5% marketplace operations commission model, post-auction settlement procedures, and payment obligations.
Privacy Policy: Collection, use, storage, disclosure, and protection of personal information under applicable law, including the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 (“PIPEDA”).
Cookie Policy: Use of cookies and analogous tracking technologies on the Platform.
Cross-Border Duties, Taxes & Customs Policy: Responsibilities of Users regarding international shipments, duties, tariffs, and customs compliance.

In the event of any conflict or inconsistency between the provisions of this Agreement and those of any supplementary document, the supplementary document that is more specifically applicable to the subject matter in question shall prevail, unless expressly stated otherwise.

2. Platform Role, Limitations, and Disclaimer

2.1 AllStarBids as a Neutral Intermediary

AllStarBids operates exclusively as a technology-driven online auction marketplace that provides the digital infrastructure through which independent third-party Users may list, bid on, and transact collectibles, trading cards, memorabilia, and related goods. The Platform’s role is that of a neutral facilitator; it does not participate in, direct, or control the substantive terms of any transaction between Users.

AllStarBids does not, under any circumstances, act as a buyer, seller, dealer, reseller, broker, agent, auctioneer, consignor, authenticator, appraiser, grader, warehouser, insurer, or custodian of any item. The Platform does not take title to, custody of, or physical possession of any goods listed or sold on the Site. No fiduciary duty, partnership, joint venture, employment relationship, or agency arrangement of any kind is created between AllStarBids and any User by virtue of this Agreement or any use of the Services.

2.2 Transactions Between Users

All contracts of sale arising from auctions conducted on the Platform are formed directly and exclusively between the Seller and the winning Buyer. AllStarBids is not a party to any such contract of sale, except insofar as AllStarBids collects its 9.5% marketplace operations commission from the winning Buyer’s credit card on file, which amount constitutes a deposit deducted from the total hammer price in satisfaction of the Seller’s commission obligation to AllStarBids, as further described in the Settlement Agreement and Policy.

2.3 No Guarantees Regarding Items

AllStarBids does not inspect, verify, authenticate, grade, appraise, test, or evaluate any item listed on the Platform. The Platform makes no representation or warranty whatsoever, whether express, implied, statutory, or otherwise, regarding the accuracy of any listing, the condition, quality, authenticity, provenance, legality, or market value of any item, or the fitness of any item for any particular purpose. Users acknowledge that all reliance upon item descriptions, photographs, grading designations, and seller representations is undertaken entirely at the User’s own risk.

3. User Eligibility

3.1 Minimum Age and Legal Capacity

You must be at least eighteen (18) years of age and possess full legal capacity to enter into binding contracts under the laws of your jurisdiction of residence in order to register for an account and use the Services. By creating an account, you represent and warrant that you satisfy these requirements. AllStarBids does not knowingly allow persons under eighteen (18) years of age to register, create accounts, place bids, or list items. Any account determined to belong to a minor will be terminated immediately and without prior notice.

3.2 Compliance with Applicable Law

You represent and warrant that your use of the Platform and your participation in any auction or transaction complies with all applicable local, provincial, state, national, and international laws, regulations, and ordinances. Without limiting the generality of the foregoing, you are solely responsible for ensuring compliance with all export and import controls, trade sanctions, anti-money laundering regulations, tax obligations, and consumer protection statutes applicable to your activities on the Platform.

4. Account Registration, Security, and Maintenance

4.1 Accurate Information

Upon registration, you agree to furnish accurate, current, truthful, and complete information as requested by the registration process, including your legal name, valid email address, mailing address, telephone number, and payment information. You further agree to maintain and promptly update such information whenever changes occur, so that it remains accurate and complete at all times. Providing false, misleading, or incomplete registration information constitutes a material breach of this Agreement and may result in immediate account termination.

4.2 Account Security

You bear sole responsibility for maintaining the confidentiality and security of your account credentials, including your username and password. All activity occurring under your account, whether or not authorized by you, is your responsibility. AllStarBids shall not be liable for any loss, damage, or unauthorized activity resulting from your failure to protect your login credentials. You must notify AllStarBids immediately at support@allstarbids.com upon becoming aware of any unauthorized access to or use of your account.

4.3 Single Account Policy

Each individual or entity is permitted to maintain only one active account on the Platform, unless AllStarBids has granted express written authorization to the contrary. The creation or operation of multiple accounts for any purpose, including but not limited to the circumvention of enforcement actions, the manipulation of bidding activity, the evasion of fees, or the artificial inflation of feedback ratings, is strictly prohibited and shall constitute grounds for immediate and permanent suspension of all associated accounts.

5. Conduct Standards and Prohibited Activities

5.1 General Conduct

Users agree to conduct themselves in a lawful, honest, and respectful manner at all times when using the Platform. The integrity of the auction marketplace depends upon the good faith participation of all Users, and AllStarBids expects every User to uphold the standards necessary to maintain a trustworthy trading environment.

5.2 Prohibited Activities

The following activities are expressly prohibited on the Platform and constitute grounds for enforcement action, up to and including permanent account termination:

Fraudulent or Deceptive Conduct: Engaging in any form of fraud, deception, misrepresentation, or dishonesty in connection with listings, bids, transactions, or communications on the Platform.

Shill Bidding and Auction Manipulation: Placing bids on one’s own listings, arranging for third parties to bid on one’s listings to inflate prices artificially, bid shielding, bid sniping through automated means that violate Platform rules, or any other conduct intended to manipulate the outcome of an auction.

Fee Circumvention: Attempting to complete transactions outside the Platform, sharing contact information for the purpose of diverting transactions off-platform, altering listings to avoid commissions, or engaging in any other conduct designed to evade AllStarBids’ fee structure.

False Account Information: Submitting false, misleading, or fabricated identity, payment, or contact information during registration or at any subsequent time.

Unlawful Activity: Using the Platform to facilitate money laundering, terrorist financing, tax evasion, the sale of contraband, or any other activity prohibited by applicable law.

Harassment and Abuse: Directing threats, harassment, hate speech, defamatory statements, or abusive language toward other Users, AllStarBids personnel, or any third party through the Platform or in connection with any transaction.

Unauthorized System Access: Attempting to gain unauthorized access to the Platform’s servers, systems, networks, or databases; deploying automated scripts, bots, crawlers, or similar technologies without AllStarBids’ written consent; distributing malware, viruses, or other harmful code; or engaging in any activity that disrupts, degrades, or interferes with the normal operation of the Site.

Intellectual Property Infringement: Listing, distributing, or transmitting content that infringes upon the copyrights, trademarks, patents, trade secrets, or other intellectual property rights of any third party.

Misuse of Personal Information: Using any personal information obtained through the Platform (including information disclosed pursuant to post-auction settlement) for any purpose other than the completion of the relevant transaction; selling, sharing, or distributing such information; or using it for unsolicited marketing, spam, or any unauthorized purpose.

6. Auctions: General Rules and Binding Nature of Bids

6.1 Weekly Auction Cycle

AllStarBids operates on a weekly auction cycle. Specific auction schedules, opening times, closing times, and related procedures are published on the Site and may be updated from time to time at AllStarBids’ sole discretion.

6.2 Bids as Binding Offers

Every bid placed on the Platform constitutes a binding legal offer to purchase the item at the bid amount. By submitting a bid, you irrevocably commit to completing the purchase in the event that you are determined to be the winning bidder upon auction close. Bids may not be retracted, withdrawn, or cancelled except where expressly permitted under applicable auction rules published on the Platform. AllStarBids reserves the right, in its sole discretion, to cancel bids or nullify auction results where it reasonably suspects irregularity, manipulation, or violation of these Terms.

6.3 Items Sold “As-Is” and “As-Described”

All items offered through the Platform are sold on an “as-is” and “as-described” basis. It is the Buyer’s sole responsibility to review all listing details, photographs, descriptions, grading information (if any), and disclosed condition reports prior to bidding. Neither AllStarBids nor any Seller makes any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, except to the extent that such warranties cannot be excluded under mandatory applicable law.

7. Fees, Commission, and Settlement Process

7.1 The 9.5% Marketplace Operations Commission

AllStarBids collects a marketplace operations commission equal to 9.5% of the final hammer price for each successfully completed auction lot. Upon auction close, a charge in the amount of 9.5% of the hammer price will be processed to the winning Buyer’s credit card on file (or an alternative credit card designated by the Buyer upon request). It bears repeating for the avoidance of doubt that this commission charge is not an additional Buyer fee; it is a deposit that forms part of the total hammer price and satisfies the Seller’s commission obligation to AllStarBids. The Seller acknowledges and agrees that, upon issuance of the settlement invoice, the 9.5% has been collected by AllStarBids, and only the remaining balance is owed by the Buyer to the Seller.

7.2 Settlement Invoice and Transaction Completion

Following the successful processing of the commission charge, AllStarBids will issue a settlement invoice to both the Buyer and the Seller. The settlement invoice serves as confirmation of the auction results and formally introduces the parties so that they may complete the transaction directly. The Buyer must pay the remaining balance of the hammer price (plus any applicable shipping charges and taxes as agreed) directly to the Seller within seventy-two (72) hours of auction completion, using a payment method accepted by the Seller. Upon confirmation of payment, the Seller must ship the item within seventy-two (72) hours.

7.3 Failed Payments and Runner-Up Bidders

Should the credit card transaction for the 9.5% commission fail, AllStarBids will contact the winning Buyer and provide twenty-four (24) hours to supply a valid alternative payment method. If the Buyer fails to do so within that period, the winning bid is forfeited. AllStarBids may then contact the next-highest bidder (the “runner-up”) and offer them the opportunity to assume the winning position at their bid price. Should the runner-up decline or fail to provide payment within twenty-four (24) hours, the lot shall be nullified, and the Seller will be notified and may relist the item at their discretion.

7.4 Fee Modifications

AllStarBids reserves the right to introduce, modify, or discontinue any fees, commissions, or charges at any time upon reasonable notice. Updated fee schedules will be published on the Site; continued use of the Services following such publication shall constitute acceptance of the revised fee structure.

8. Returns, Refunds, and Post-Sale Disputes

8.1 No Returns or Refunds by AllStarBids

AllStarBids does not process, handle, manage, administer, or adjudicate returns, refunds, exchanges, or chargebacks. The Platform is not a party to the contract of sale formed between the Buyer and the Seller, and accordingly assumes no responsibility or liability for any post-sale dispute concerning item condition, authenticity, delivery, damage, or satisfaction.

8.2 Buyer-Seller Resolution

Any request for a return, refund, or exchange must be directed by the Buyer to the Seller and resolved exclusively between those two parties. Sellers are encouraged to include clear return and refund policies (or a clear statement of “no returns”) within their individual listing descriptions so that Buyers may make informed decisions before bidding. AllStarBids bears no obligation to mediate, arbitrate, or otherwise involve itself in disputes between Buyers and Sellers, except in the limited review circumstances described in Section 9.

8.3 Mandatory Consumer Protection Rights

Nothing in this Agreement shall be construed as excluding, restricting, or modifying any right or remedy that a consumer may have under applicable mandatory consumer protection legislation, including but not limited to the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A (Ontario), Regulation (EU) 2024/2848 (as applicable to EU consumers), or any equivalent statute in force in the User’s jurisdiction of residence, to the extent that such rights cannot be lawfully excluded by agreement.

9. Limited Platform Review of Transactions

AllStarBids may, at its sole and absolute discretion, review a completed transaction where the requesting party provides documented evidence establishing one or more of the following grounds:

Material Misdescription: The item received materially and demonstrably differs from the description and photographs contained in the auction listing.

Damage in Transit: The item sustained damage during shipping, as supported by carrier inspection reports, photographic evidence, or comparable documentation. AllStarBids bears no liability for damage, loss, destruction, or theft of items at any point during transit, and all shipping-related claims must be initiated by the affected party directly with the shipping carrier in accordance with the carrier’s claims procedures and applicable law. The availability of the limited review described in the present Section does not constitute an assumption of liability by AllStarBids for any carrier-related loss.

Proven Inauthenticity: A qualified, independent third-party authentication service has rendered a determination that the item is counterfeit or materially misrepresented.

Incorrect Item Shipped: The Buyer received an item that is demonstrably different from the lot purchased.

Where a claim qualifies for review, AllStarBids may request documentation from both parties, temporarily restrict one or both accounts pending investigation, and facilitate communication. AllStarBids does not guarantee any particular resolution, refund, credit, or outcome as a result of such review. All determinations remain within AllStarBids’ sole discretion.

10. User Communications and Electronic Messages

10.1 Transactional Communications

By registering for an account, you consent to receiving transactional electronic messages from AllStarBids, including account confirmations, settlement invoices, auction notifications, bid confirmations, and other communications reasonably necessary for the operation of your account and the completion of transactions.

10.2 Marketing Communications

AllStarBids may, from time to time, send commercial electronic messages relating to upcoming auctions, promotions, platform updates, and other marketing content. In accordance with Canada’s Anti-Spam Legislation, S.C. 2010, c. 23 (“CASL”), AllStarBids will obtain your express consent before sending commercial electronic messages, will include identification information in every such message, and will provide a functioning unsubscribe mechanism that allows you to withdraw your consent at any time. Unsubscribe requests will be processed within ten (10) business days.

10.3 Post-Auction Communication Between Users

Upon issuance of a settlement invoice, the Buyer and Seller may communicate directly with one another for the sole purpose of completing the transaction, including coordination regarding payment, shipping, delivery instructions, and related logistical matters. All information exchanged through this process shall be used exclusively for the purpose of completing the relevant transaction. Any use of such information for unsolicited marketing, spam, harassment, or any unauthorized purpose is strictly prohibited and may result in account termination.

11. Privacy and Data Protection

11.1 Governing Privacy Legislation

AllStarBids collects, uses, stores, and discloses personal information in accordance with its Privacy Policy and in compliance with PIPEDA, S.C. 2000, c. 5, and, where applicable to Users in the European Union, Regulation (EU) 2016/679 (the General Data Protection Regulation, or “GDPR”), the United Kingdom General Data Protection Regulation (“UK GDPR”), and such other data protection legislation as may apply in the User’s jurisdiction of residence.

11.2 Consent and Purpose Limitation

By creating an account and providing personal information, you consent to AllStarBids’ collection and use of that information for the purposes identified in the Privacy Policy, which include account administration, transaction facilitation, identity verification, fraud prevention, compliance with legal obligations, and the improvement of Platform services. Personal information will not be used for purposes beyond those identified without obtaining your further consent, except where permitted or required by law.

11.3 Rights of Data Subjects

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information; to object to certain processing activities; to withdraw consent previously given; and to request portability of your data. To exercise any such right, contact AllStarBids at support@allstarbids.com.

12. Intellectual Property

12.1 Platform Content

All content, design, graphics, logos, trademarks, trade names, software, and other materials that form part of the Platform (collectively, “AllStarBids Content”) are the exclusive property of AllStarBids or its licensors, protected under the Copyright Act, R.S.C. 1985, c. C-42, and applicable international intellectual property treaties. Reproduction, distribution, modification, public display, or any other exploitation of AllStarBids Content without prior written authorization is strictly prohibited.

12.2 User Content Licence

Users retain ownership of the content they create and upload, including listing descriptions, photographs, and related materials. However, by uploading such content, you grant AllStarBids a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, display, modify, and distribute such content in connection with the operation, marketing, and promotion of the Platform.

13. Trust, Safety, and Enforcement

13.1 Trust and Safety Programme

AllStarBids maintains a trust and safety programme encompassing identity verification procedures, seller vetting, fraud detection and monitoring systems, and listing moderation. Users may report suspected fraud, misrepresentation, counterfeit items, or abusive conduct to support@allstarbids.com. All reports are reviewed by trained compliance personnel.

13.2 Two-Strike Enforcement Policy

AllStarBids enforces a two-strike hybrid enforcement model. A first violation will result in a formal written warning. A second violation will result in permanent account termination. Certain severe violations, including but not limited to the sale of counterfeit goods, intentional misrepresentation, payment or chargeback fraud, auction manipulation, and threats or harassment, may result in immediate and permanent termination without a prior warning. AllStarBids does not guarantee any right of appeal in respect of enforcement decisions.

13.3 Account Suspension and Termination

AllStarBids reserves the right to suspend, restrict, or terminate any User’s account, with or without prior notice, for violation of this Agreement, the Terms of Service, or any supplementary policy, or where AllStarBids reasonably believes that continued access would pose a risk to the Platform, its Users, or the integrity of the marketplace. Termination does not relieve the User of any obligations or liabilities incurred prior to termination, including but not limited to outstanding fees, commissions, or damages.

14. Limitation of Liability

To the fullest extent permitted by applicable law, AllStarBids, its officers, directors, employees, agents, affiliates, and licensors (collectively, the “AllStarBids Parties”) shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with your use of (or inability to use) the Platform or the Services. Without limiting the generality of the foregoing, the AllStarBids Parties shall not be liable for: fraud, misrepresentation, or omissions by Sellers or Buyers; failure by any party to complete a transaction; loss, theft, damage, or destruction of items during shipment or storage; market value fluctuations; disputes between Buyers and Sellers; or any unauthorized access to your data or transmissions.

In all cases, AllStarBids’ total aggregate liability for any and all claims arising out of or related to a particular transaction shall not exceed the total fees actually paid by the claimant to AllStarBids in connection with that specific transaction. In jurisdictions where the exclusion or limitation of certain categories of damages is not permitted, the liability of the AllStarBids Parties shall be limited to the maximum extent allowed under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless the AllStarBids Parties from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising out of or related to: your use of the Platform or the Services; your participation in any auction or transaction; any content you upload, post, or transmit; your breach of this Agreement or any supplementary policy; your violation of any applicable law, regulation, or third-party right; and any dispute between you and another User.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Prior to initiating any formal dispute resolution proceedings against AllStarBids, you agree to attempt resolution informally by sending a written notice to AllStarBids at support@allstarbids.com describing the nature and basis of the claim and the specific relief sought. Both parties shall engage in good-faith negotiations for a minimum of thirty (30) days following receipt of such notice before either party may commence arbitration.

16.2 Binding Arbitration

Should informal resolution prove unsuccessful, any dispute, claim, or controversy arising out of or relating to this Agreement, the Platform, the Services, or any transaction shall be resolved exclusively through final and binding arbitration conducted in the Province of Ontario, Canada, pursuant to the Arbitration Act, 1991, S.O. 1991, c. 17. A single neutral arbitrator, mutually agreed upon by the parties or appointed in accordance with the Act, shall preside. The proceedings shall be conducted confidentially. The arbitrator’s award shall be final and binding, subject only to the limited grounds for appeal or setting aside under sections 45 and 46 of the Arbitration Act, 1991.

16.3 Waiver of Class Proceedings and Jury Trial

To the fullest extent permitted by applicable law, all disputes must be brought in an individual capacity only. You waive any right to participate in any class action, class arbitration, representative proceeding, or collective action against AllStarBids. You further waive any right to a trial by jury.

16.4 Small Claims Exception

Either party may bring an individual claim in the Small Claims Court of the applicable jurisdiction, provided the claim falls within the prescribed monetary limits.

17. Governing Law

The present Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. To the extent that any matter falls outside the scope of the arbitration clause contained in Section 16, the courts of the Province of Ontario located in the City of Toronto shall have exclusive jurisdiction, and you hereby irrevocably attorn to the jurisdiction of such courts.

18. Modifications to the Agreement

AllStarBids reserves the right to amend, modify, supplement, or replace this Agreement at any time and in its sole discretion. When material changes are made, the “Last Updated” date at the top of this document will be revised, and where required by applicable law, Users will be notified through reasonable means. Your continued use of the Platform following the publication of any amendment shall constitute acceptance of the revised Agreement.

19. Severability

Should any provision of this Agreement be determined by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, such determination shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to render it valid and enforceable consistent with the parties’ original intent, or, where modification is not possible, shall be severed. Notwithstanding the foregoing, if the class action waiver in Section 16.3 is found unenforceable, the entirety of Section 16 shall be deemed null and void.

20. Entire Agreement and Waiver

Together with all supplementary documents incorporated herein by reference, this Agreement constitutes the entire agreement between you and AllStarBids with respect to the subject matter hereof and supersedes all prior or contemporaneous communications, proposals, and agreements, whether oral or written. No waiver of any provision shall be effective unless executed in writing by AllStarBids. The failure of AllStarBids to exercise or enforce any right under this Agreement shall not constitute a waiver of such right.

21. Assignment

You may not assign, transfer, or delegate your rights or obligations under this Agreement without AllStarBids’ prior written consent. AllStarBids may freely assign its rights and obligations under this Agreement, in whole or in part, without notice or consent, including in connection with a merger, acquisition, reorganization, or sale of assets.

22. Force Majeure

AllStarBids shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to natural disasters, epidemics, pandemics, acts of war, terrorism, civil unrest, government orders, labour disputes, power failures, internet or telecommunications outages, cyberattacks, and disruptions to third-party infrastructure upon which the Platform depends.

23. Contact Information

For questions, concerns, or formal notices regarding this Agreement, please contact:

Email: support@allstarbids.com
Website: https://allstarbids.com.

24. Acknowledgment

By creating an account, placing a bid, listing an item, or otherwise using the Platform, you confirm that you have read this User Agreement in its entirety, that you understand all provisions contained herein, and that you voluntarily agree to be bound by its terms. You further acknowledge that you have had the opportunity to seek independent legal advice prior to accepting this Agreement.